Pre loader

UnsatisfiedLinkError: dlopen failed: library not found

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Hello everyone,

We have started receiving crash reports in our Crashlytics regarding SciChart initialization. Currently, we have a lot of crashes only on Samsung Galaxy A13 (not rooted) devices with Android 12, but we can’t reproduce them ourselves.

Could you please suggest what might be happening here and how to fix it? Is it possible that upgrading our SciChart version could solve this issue?


Fatal Exception: java.lang.UnsatisfiedLinkError: dlopen failed: library "/data/app/~~qqqqq==/xxx.yyy.zzz/lib/armeabi-v7a/" not found
       at java.lang.Runtime.loadLibrary0(
       at java.lang.Runtime.loadLibrary0(
       at java.lang.System.loadLibrary(
       at com.scichart.core.utility.NativeLibraryHelper.tryLoadLibrary(:39)
       at com.scichart.core.licensing.LibsodiumNativeWrapper.<clinit>(:29)
       at com.scichart.core.licensing.Decoder.<init>(:159)
       at com.scichart.core.licensing.Credentials.setRuntimeLicenseKey(:55)
       at com.scichart.charting.visuals.SciChartSurface.setRuntimeLicenseKey(:247)
       at com.scichart.charting.visuals.SciChartSurface.setRuntimeLicenseKeyFromResource(:275)
       at com.scichart.charting.visuals.SciChartSurface.setRuntimeLicenseKeyFromResource(:261)
       at android.os.Handler.dispatchMessage(
       at android.os.Looper.loopOnce(
       at android.os.Looper.loop(
       at java.lang.reflect.Method.invoke(
  • Andrew Burnett-Thompson
    Hi Igor, the error doesn’t ring a bell. You’re using SciChart Android v2.2? That’s quite an old version. It’s worth trying the latest but you’ll need a reproduction first. If at any point you need a trial key for v4.5 (latest) just use the contact page.
  • Igor Viter
    Thank you for the quick reply. Unfortunately, we are unable to reproduce this crash, but we will try updating the library to the latest version.
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