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Has anybody else encountered problems with the SciShartCarting3D.dll throwing exceptions in windows 10?

my solution works fine on 7, but every test pc I have tried running 10 will crash the app whenever a 3D chart is initialised, not even appending data. “Null reference exception” with no other details.

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UPDATE:

We have found a bug in SciChart.Charting3D.dll v4.0.3 which throws a NullReferenceException after exporting or creating a 3D Chart example on some operating systems.

This should have been caught by testing but slipped through the net. We apologise for the sloppiness as we realise we’ve asked users to update a lot recently.

We have also done some work to detect if VCpp Runtime is installed and if not throw an exception with message to download + install the runtime.

We are preparing a patch now, v4.0.4.8079 which will be available on our private NuGet feed and Github Repository very shortly.

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Hi James,

We test on Windows Vista, 7, 8, 8.1 and 10 and SciChart3D is compatible with all these versions of Windows.

You need as a pre-requisite to install the Visual C++ 2013 Runtime and the .NET Framework 4.0 (or later) on any computer that runs SciChart3D.

Please try installing it and let us know the results. If you continue to receive exceptions please provide a stack trace plus system info and we can investigate.

Best regards,
Andrew

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