SciChart® the market leader in Fast WPF Charts, WPF 3D Charts, iOS Chart, Android Chart and JavaScript Chart Components

0 votes
1k views

To whom this may concern:

I am having an issue on a new computer that I bought with an 11th-gen GPU processor with an Intel Iris Xe GPU.

Usually when I plot live data, the chart updates automatically. However, with this computer, the chart appears to be frozen, but the axes are still moving. The only way the chart itself updates is if you resize it or hide-and-reshow it, and then it freezes again. The software doesn’t crash, and no errors have been logged. This has happened with all of our programs using SciChart.

This issue can’t be re-created on any other computer we have. I have video evidence of this, but it’s larger than 1 MB so I can’t upload it here.

Can you please advise?

Thank you kindly!

— Ari

  • Ari Sagiv asked 9 months ago
  • last active 9 months ago
0 votes
7k views

Hi,

I use your library. and I want to use directX.

but when I open a page using this(following your article),
[http://support.scichart.com/index.php?/Knowledgebase/Article/View/17261/0/high-quality-vs-high-speed-vs-directx-renderer-plugins]

I saw a error message and my program was terminated…

Error is,

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: myprogram.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: 5b88a1cf
Problem Signature 04: SharpDX.D3DCompiler
Problem Signature 05: 4.0.1.0
Problem Signature 06: 592da5b5
Problem Signature 07: 2e
Problem Signature 08: c8
Problem Signature 09: System.DllNotFoundException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0d9f
Additional Information 2: 0d9f788f3d877e9bf9dd1ced0a063406
Additional Information 3: f3e4
Additional Information 4: f3e4c83f74a923e37478f9aa84b2c268

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

but I imported that in my project.

and Debug or Release folder has that dll.

This problem occured on another computer…(installed directX driver/ OS is Win7)

My development PC is fine.(Win10)

Why is it??

Please tell me awesome solution…

  • CholJin Ko asked 4 years ago
  • last active 4 years ago
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