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I am evaluating Scichart for high speed real time application. According to ‘Performance tips and tricks’, I enabled VisualXcceleratorEngine in my ScichartSurface. My application was working pretty well when I was using Scichart version 6.0. But when I upgraded it to Scichart version 6.1, my application was crashed every time I run it. I have to disable DirectX engine to run my application.
It seems there is a problem with this file:
Any thought here?
When reporting errors, could you report the error message and stack trace? This will help us to offer advice and diagnose problems.
Regarding DirectX, we are actively working on issues that affect customers with dual graphics cards, or with video cards with low video memory. Can you spend some time to run this GpuCompatibility Tool and post the results here?
SciChart GPU Compatibility Tester Tool
This will tell us if your video card is compatible and may offer us some clues on how we can help.
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