SciChart® the market leader in Fast WPF Charts, WPF 3D Charts, iOS Chart, Android Chart and JavaScript Chart Components

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I tried to install scichart using .exe on offline pc(can’t connect internet, win7/vs2015).
but it did’t finish and message below poped up.
I think offline environment is problem. so can you guide how to install on offline pc?

[There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. ]

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6
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Hi there

Any issues with the SciChart WPF Installer, could you run these steps to install with a verbose log and send us the log privately?

Run this at the command line:

"C:/Path/To/Installer/Install_Me_SciChart_v6.0.2.13023.exe" /L*V "C:/Path/To/Installer/install.log"

SciChart Installer debug logging

remember to substitute the path and the installer EXE name with the exact named version that you are trying to install.

At the end it will generate a log file, which looks like this:

enter image description here

Please send this log file to support and we will investigate the issue,

Best regards,
Andrew

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Update for anyone experiencing this problem. I recently ran into this myself installing SciChart WPF on a new Windows 10 PC

I have the pre-requisites, .NET Framework 4.5.2 or later, .NET Core 3.

I saw this error: “There is a problem with your windows installer package, A program run as part of this setup did not finish as expected. Contact your support personnel or package vendor”

I ran the installer with log

 "C:/Path/To/Installer/Install_Me_SciChart_v6.0.2.13023.exe" /L*V "C:/Path/To/Installer/install.log"

the log showed this

MSI (c) (84:24) [15:34:11:116]: Component: SciChartLicensingWizardv6installer.exe; Installed: Absent;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __SciChart.Examples.Demo.exe_365; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __SciChart.Examples.Demo.exe_465; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __SciChart.Examples.Demo.exe_466; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __v4.0.3031965; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __AI_ExePath65; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __SciChart.Examples.Demo.exe_366; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __AI_ExePath66; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __AssemblyFoldersEx65; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __Microsoft65; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __NETFramework65; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __NewValue65; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __SciChartnet40AnyCPU65; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __v4.0.3031966; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __ProductInformation65; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __AI_CustomARPName65; Installed: Null;   Request: Local;   Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __v4.0.3031967; Installed: Null;   Request: Local;   Action: Local


MSI (c) (84:24) [15:34:14:178]: Doing action: InstallDlg
Action start 15:34:14: InstallDlg.
Action ended 15:34:14: InstallDlg. Return value 1.
MSI (c) (84:24) [15:34:14:645]: Doing action: ProgressDlg
Action start 15:34:14: ProgressDlg.
Action ended 15:34:14: ProgressDlg. Return value 1.

Action ended 15:34:22: AI_SHOW_LOG. Return value 1.
MSI (c) (84:24) [15:34:22:779]: Doing action: FatalError
Action start 15:34:22: FatalError.
Action ended 15:34:22: FatalError. Return value 1.
MSI (c) (84:24) [15:34:22:779]: Doing action: AI_StopImageSlideshow
Action start 15:34:22: AI_StopImageSlideshow.
MSI (c) (84:18) [15:34:22:807]: Invoking remote custom action. DLL: C:\Users\aburn\AppData\Local\Temp\MSI89AF.tmp, Entrypoint: StopImageSlideshow
MSI (c) (84!7C) [15:34:22:808]: PROPERTY CHANGE: Deleting AI_SLIDESHOW_RUNNING property. Its current value is ‘1’.
Action ended 15:34:22: AI_StopImageSlideshow. Return value 1.
MSI (c) (84:24) [15:34:22:809]: Doing action: FatalError
Action start 15:34:22: FatalError.

So it was failing installing the licensing wizard.

Turns out I had an installer already running for the licensing wizard, which was blocking the scichart install. Closing this and re-installing SciChart SDK Worked.

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