I tried to install scichart using .exe on offline pc(can’t connect internet, win7/vs2015).
but it did’t finish and message below poped up.
I think offline environment is problem. so can you guide how to install on offline pc?
[There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. ]
- Sung Tan Kim asked 5 years ago
- last edited 5 years ago
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Update for anyone experiencing this problem. I recently ran into this myself installing SciChart WPF on a new Windows 10 PC
I have the pre-requisites, .NET Framework 4.5.2 or later, .NET Core 3.
I saw this error: “There is a problem with your windows installer package, A program run as part of this setup did not finish as expected. Contact your support personnel or package vendor”
I ran the installer with log
"C:/Path/To/Installer/Install_Me_SciChart_v6.0.2.13023.exe" /L*V "C:/Path/To/Installer/install.log"
the log showed this
MSI (c) (84:24) [15:34:11:116]: Component: SciChartLicensingWizardv6installer.exe; Installed: Absent; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __SciChart.Examples.Demo.exe_365; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __SciChart.Examples.Demo.exe_465; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __SciChart.Examples.Demo.exe_466; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __v4.0.3031965; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __AI_ExePath65; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __SciChart.Examples.Demo.exe_366; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __AI_ExePath66; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __AssemblyFoldersEx65; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __Microsoft65; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __NETFramework65; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __NewValue65; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __SciChartnet40AnyCPU65; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __v4.0.3031966; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __ProductInformation65; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __AI_CustomARPName65; Installed: Null; Request: Local; Action: Local
MSI (c) (84:24) [15:34:11:116]: Component: __v4.0.3031967; Installed: Null; Request: Local; Action: Local
…
MSI (c) (84:24) [15:34:14:178]: Doing action: InstallDlg
Action start 15:34:14: InstallDlg.
Action ended 15:34:14: InstallDlg. Return value 1.
MSI (c) (84:24) [15:34:14:645]: Doing action: ProgressDlg
Action start 15:34:14: ProgressDlg.
Action ended 15:34:14: ProgressDlg. Return value 1.
…
Action ended 15:34:22: AI_SHOW_LOG. Return value 1.
MSI (c) (84:24) [15:34:22:779]: Doing action: FatalError
Action start 15:34:22: FatalError.
Action ended 15:34:22: FatalError. Return value 1.
MSI (c) (84:24) [15:34:22:779]: Doing action: AI_StopImageSlideshow
Action start 15:34:22: AI_StopImageSlideshow.
MSI (c) (84:18) [15:34:22:807]: Invoking remote custom action. DLL: C:\Users\aburn\AppData\Local\Temp\MSI89AF.tmp, Entrypoint: StopImageSlideshow
MSI (c) (84!7C) [15:34:22:808]: PROPERTY CHANGE: Deleting AI_SLIDESHOW_RUNNING property. Its current value is ‘1’.
Action ended 15:34:22: AI_StopImageSlideshow. Return value 1.
MSI (c) (84:24) [15:34:22:809]: Doing action: FatalError
Action start 15:34:22: FatalError.
So it was failing installing the licensing wizard.
Turns out I had an installer already running for the licensing wizard, which was blocking the scichart install. Closing this and re-installing SciChart SDK Worked.
- Andrew Burnett-Thompson answered 4 years ago
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Hi there
Any issues with the SciChart WPF Installer, could you run these steps to install with a verbose log and send us the log privately?
Run this at the command line:
"C:/Path/To/Installer/Install_Me_SciChart_v6.0.2.13023.exe" /L*V "C:/Path/To/Installer/install.log"
remember to substitute the path and the installer EXE name with the exact named version that you are trying to install.
At the end it will generate a log file, which looks like this:
Please send this log file to support and we will investigate the issue,
Best regards,
Andrew
- Andrew Burnett-Thompson answered 5 years ago
- last edited 5 years ago
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