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I opened a page in my app, this page just have a chart control and displaying data. it throw exception: “VXccelEngine2D.dll is either not run on Windows or it contains an error, try installing again.”

did someone encounter this issue? who can help me out? thanks much.

 <cm:SciChartBaseFace 
                Grid.Column="1" x:Name="DCVChart" sc:ThemeManager.Theme="BrightSpark" RenderPriority="Low" 
                RenderableSeries="{Binding DataSeries}" Annotations="{sc:AnnotationsBinding AnnotationViewModels}">
                <cm:SciChartBaseFace.XAxis>
                    <sc:TimeSpanAxis VisibleRange="{Binding XAxisRange, Mode=TwoWay}" AxisTitle="Time(s)"/>
                </cm:SciChartBaseFace.XAxis>
                <cm:SciChartBaseFace.YAxis>
                    <sc:NumericAxis AxisAlignment="Left" VisibleRange="{Binding YAxisRange, Mode=TwoWay}" AxisTitle="Data" DrawMajorBands="True" GrowBy="0.1, 0.1"/>
                </cm:SciChartBaseFace.YAxis>
                <cm:SciChartBaseFace.ChartModifier>
                    <sc:ModifierGroup>
                        <cm:SimpleXyZoomModifier Source="DCV"  IsEnabled="True" IsXAxisOnly="False"/>
                        <cm:SimpleZoomExtentsModifier Source="DCV" ReceiveHandledEvents="True"/>
                        <cm:ZoomPanModifierEx ExecuteOn="MouseRightButton" ClipModeX="None" ReceiveHandledEvents="True"/>
                        <sc:MouseWheelZoomModifier ReceiveHandledEvents="True"/>
                        <sc:RolloverModifier x:Name="rolloverModifier" ReceiveHandledEvents="True" ShowAxisLabels="True" ShowTooltipOn="Always" TooltipUsageMode="Popup"/>
                    </sc:ModifierGroup>
                </cm:SciChartBaseFace.ChartModifier>
            </cm:SciChartBaseFace>
Version
SciChart version is V6.2.0
  • Andrew Burnett-Thompson
    Hi there, your support & updates subscription looks like it has expired. Do you want to renew it? After that you can access our priority tech support and our team will be happy to help. Best regards, Andrew
  • Xiaowei
    so, if my priority support expired, then I can’t ask question at forum as well?
  • Andrew Burnett-Thompson
    You can but, it’s only the staff answering here. To answer your question, sorry we have not seen this error with anyone else, and it also looks like you have created a class which inherits SciChartSurface. So not sure where the problem is. If you are stuck and still need help, you can renew your support subscription and contact our team via https://support.scichart.com. Best regards, Andrew
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