{"id":1775,"date":"2014-10-16T20:50:45","date_gmt":"2014-10-16T19:50:45","guid":{"rendered":"https:\/\/www.scichart.com\/2014\/10\/16\/how-to-post-code-samples-in-support-tickets\/"},"modified":"2022-12-09T13:09:12","modified_gmt":"2022-12-09T13:09:12","slug":"how-to-post-code-samples-in-support-tickets","status":"publish","type":"post","link":"https:\/\/www.scichart.com\/how-to-post-code-samples-in-support-tickets\/","title":{"rendered":"How to post Code Samples in Support Tickets"},"content":{"rendered":"<p>Our support-desk and forums have recently undergone a makeover, with new capabilities to handle Syntax highlighting a little better. Check out the new features below:<\/p>\n<h3>How to post Code Samples via support.scichart.com<\/h3>\n<p>If you create a ticket at http:\/\/support.scichart.com, you will see the new CODE button above the ticket. You can use this to format XML or C# code samples, like this!<\/p>\n<p><a href=\"https:\/\/www.scichart.com\/wp-content\/uploads\/2014\/10\/Code_SubmitTicket.gif\" rel=\"PrettyPhoto\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-7580 size-full\" src=\"https:\/\/www.scichart.com\/wp-content\/uploads\/2014\/10\/Code_SubmitTicket.gif\" alt=\"Code_SubmitTicket\" width=\"1000\" height=\"681\" \/><\/a><\/p>\n<p>Afterwards, your code sample will be formatted both in your ticket-view and for staff \ud83d\ude42<\/p>\n<p><a href=\"https:\/\/www.scichart.com\/wp-content\/uploads\/2014\/10\/Code_AfterSubmitTicket1.png\" rel=\"PrettyPhoto\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-7582 size-large\" src=\"https:\/\/www.scichart.com\/wp-content\/uploads\/2014\/10\/Code_AfterSubmitTicket1-1024x617.png\" alt=\"Code_AfterSubmitTicket\" width=\"1024\" height=\"617\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3>How to post Code Samples via email<\/h3>\n<p>You can reply to an email from our support desk, but, if you do <strong>please make sure you wrap any XML or C# code in &lt;Code&gt; tags<\/strong>. If you don&#8217;t use &lt;Code&gt; tags around XML fragments, our support-desk will fail to parse the code, and <strong>you will receive a telling off via email<\/strong>. Bad developer &#8230;<\/p>\n<p><a href=\"https:\/\/www.scichart.com\/wp-content\/uploads\/2014\/10\/Code_ReplyByEmail.gif\" rel=\"PrettyPhoto\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-7581 size-full\" src=\"https:\/\/www.scichart.com\/wp-content\/uploads\/2014\/10\/Code_ReplyByEmail.gif\" alt=\"Code_ReplyByEmail\" width=\"816\" height=\"752\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3>But what about the Forums?<\/h3>\n<p>Our forums also support code snippets. The notation is just like StackOverflow &#8211; you indent 4-spaces to create a new code snippet of any language.<\/p>\n<p><a href=\"https:\/\/www.scichart.com\/wp-content\/uploads\/2014\/10\/Code_Forums.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-7583\" src=\"https:\/\/www.scichart.com\/wp-content\/uploads\/2014\/10\/Code_Forums.gif\" alt=\"Code_Forums\" width=\"816\" height=\"684\" \/><\/a><\/p>\n<p>That&#8217;s it!<\/p>\n<p>So hopefully by now you can post code snippets in the forums, and in tickets. Awwwww yeah!<\/p>\n<p><a href=\"https:\/\/www.scichart.com\/wp-content\/uploads\/2014\/10\/awwwyeah.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-7584 size-medium\" src=\"https:\/\/www.scichart.com\/wp-content\/uploads\/2014\/10\/awwwyeah-300x225.jpg\" alt=\"awwwyeah\" width=\"300\" height=\"225\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our support-desk and forums have recently undergone a makeover, with new capabilities to handle Syntax highlighting a little better. Check [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":2230,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[209],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to post Code Samples in Support Tickets - SciChart<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scichart.com\/how-to-post-code-samples-in-support-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to post Code Samples in Support Tickets - SciChart\" \/>\n<meta property=\"og:description\" content=\"Our support-desk and forums have recently undergone a makeover, with new capabilities to handle Syntax highlighting a little better. 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