{"id":1802,"date":"2015-06-22T08:47:09","date_gmt":"2015-06-22T07:47:09","guid":{"rendered":"https:\/\/www.scichart.com\/2015\/06\/22\/support-scichart-com-outage\/"},"modified":"2022-12-09T13:09:14","modified_gmt":"2022-12-09T13:09:14","slug":"support-scichart-com-outage","status":"publish","type":"post","link":"https:\/\/www.scichart.com\/support-scichart-com-outage\/","title":{"rendered":"support.scichart.com outage"},"content":{"rendered":"<p>As of Monday 22nd June 2015 08:00 UTC, the support site http:\/\/support.scichart.com due to a problem with the data-centre.<\/p>\n<p><em><strong>Update as of 15:00 UTC 23rd June:<\/strong> <\/em><\/p>\n<p><em>Our webhost for support.scichart.com informs us that they experienced a cyber\u00a0attack on Sunday at 12:10 PM causing significant outages and extended periods of unavailability. They are slowly bringing services back online between now and the end of the week.\u00a0<\/em><\/p>\n<p><strong>All other systems<\/strong>\u00a0(including Licensing server, NuGet, scichart.com)\u00a0<strong>are unaffected and are online<\/strong>. We are also able to handle support requests via email at support@scichart.com.<\/p>\n<p>For urgent support requests, the following support channels are still open:<\/p>\n<ul>\n<li>Email\u00a0support [at] scichart [dot] com<\/li>\n<li>Email sales [at] scichart [dot] com<\/li>\n<li>or, use our <a href=\"https:\/\/www.scichart.com\/questions\/\">online Forums<\/a>.<\/li>\n<\/ul>\n<p><strong>Update as of 09:45 30th June:<\/strong><\/p>\n<p>Our web host has provided a backup from off-site location of the support site, but has not yet been able to restore support.scichart.com. We expect to get this back online soon, one way or another. In the event (unlikely, we hope) that support.scichart.com is unrecoverable, we will be investing in a new support desk asap, since it&#8217;s a central part of our business, and, a big value-add to you, the customer.<\/p>\n<p>We at SciChart\u00a0thank you for your patience during this time and we promise we will make it up to you!<\/p>\n<p>&nbsp;<\/p>\n<p>Best regards<br \/>\n[SciChart HQ]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As of Monday 22nd June 2015 08:00 UTC, the support site http:\/\/support.scichart.com due to a problem with the data-centre. Update [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":2216,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[198],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>support.scichart.com outage - SciChart<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scichart.com\/support-scichart-com-outage\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"support.scichart.com outage - SciChart\" \/>\n<meta property=\"og:description\" content=\"As of Monday 22nd June 2015 08:00 UTC, the support site http:\/\/support.scichart.com due to a problem with the data-centre. 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