SciChart® the market leader in Fast WPF Charts, WPF 3D Charts, and iOS Chart & Android Chart Components
The following page is to help you with licensing & activation issues with SciChart WPF. If you experience one of the following issues please read below to find the steps how to solve them.
If for some reason the SciChart Licensing Wizard reports that you cannot reach the Licensing Server, you can test the licensing server status by going to http://licensing.scichart.com/api/activation/hello in your browser. Try it now, you should see an XML response if the server is online.
Assuming the Licensing Server is online, it may be your proxy or firewall blocking the Activation Request. In SciChart v3.3 and above, you can now enter your proxy settings manually, in case auto-detection fails.
If you do not have an internet connection, you can still activate. Please follow the Manual Activation Steps before contacting support.
Sometimes people report that after distributing their application, the Trial Watermark still appears, or, end users see Trial Expired.
Follow the steps below to debug this.
If either expectation above fails, please contact tech support and we will be glad to assist. Please tell us what you tried, and what version of SciChart you are using.
If the expectations above pass, it is likely that the Runtime key has been set incorrectly in your main application. Please double check you have set the Runtime Key once and once only in your app. It should be set before any SciChartSurface instances are created. A good guide to do this is our FAQ on Licensing in a DLL.
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