SciChart® the market leader in Fast WPF Charts, WPF 3D Charts, and now iOS Charting & Android Chart Components

The following page is to help you with licensing & activation issues with SciChart WPF. If you experience one of the following issues please read below to find the steps how to solve them.

Locating License Keys

Your serial key is found in your License Certificate email and also online at www.scichart.com/profile. If you do not have either, please contact-us!

SciChart Licensing Email Examplef

SciChart Licensing Email Example

scichart-runtime-key

SciChart Runtime Key now on the /profile page

Activation Problems

If for some reason the SciChart Licensing Wizard reports that you cannot reach the Licensing Server, you can test the licensing server status by going to http://licensing.scichart.com/api/activation/hello in your browser. Try it now, you should see an XML response if the server is online.

Assuming the Licensing Server is online, it may be your proxy or firewall blocking the Activation Request. In SciChart v3.3 and above, you can now enter your proxy settings manually, in case auto-detection fails.

How to Change your Proxy Settings in order to Activate

How to Change your Proxy Settings in order to Activate

If you do not have an internet connection, you can still activate. Please follow the Manual Activation Steps before contacting support.

Trial Expired Problems

Sometimes people report that after distributing their application, the Trial Watermark still appears, or, end users see Trial Expired.

Follow the steps below to debug this.

Click Above to see how to perform the runtime licensing test

Click Above to see how to perform the runtime licensing test

  1. Download this Licensing Test App and unzip it to your computer.
  2. Enter your Runtime License key from your Profile in App.xaml.cs & compile the Licensing Test App
  3. Run the Licensing Test App on the other computer where you are experiencing problems. Make sure this is a computer without an activated developer license. This is because the Activated Developer license will interfere with this test.
    1. Expected Result: You should not see a ‘Powered by SciChart’ watermark or a trial expired when running the Licensing Test App.
    2. If you do, contact us, you’ve probably found a bug 🙂
  4. Debug the Licensing Test App on another computer.Make sure this is a computer without an activated developer license. This is because the Activated Developer license will interfere with this test.
    1. Expected Result: You should see a ‘Powered by SciChart’ watermark or a trial expired notice.
    2. This is expected behaviour as SciChart has detected you are running inside Visual Studio and is searching for a developer license.

If either expectation above fails, please contact tech support and we will be glad to assist. Please tell us what you tried, and what version of SciChart you are using.

If the expectations above pass, it is likely that the Runtime key has been set incorrectly in your main application. Please double check you have set the Runtime Key once and once only in your app. It should be set before any SciChartSurface instances are created. A good guide to do this is our FAQ on Licensing in a DLL.

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