At SciChart, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to [email protected]
Who are we?
SciChart Ltd is a Financial and Scientific software house offering cross-platform WPF, iOS and Android Charting Libraries, I.T. consultancy and software related services. The registered address is:
16 Beaufort Court,
London, E14 9XL.
Company number: 07430048
VAT Number: 101957725
How do we collect information from you?
We obtain information about you when you use our website, for example, when you register to download a trial or activate a license, and when you purchase a product from our store or access technical support.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when, what products you have downloaded and trialled, and what licenses you have activated.
If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- Process orders that you have submitted;
- Carry out our obligations arising from any contracts entered into by you and us;
- Give you access to the correct products and level of support, according to the licenses you have purchased or activated.
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Send you communications which you have requested and that may be of interest to you. These may include information about new and updated products and services.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for their marketing purposes.
Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with
When you are using our secure online store pages, your order is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. SciChart does not store or handle any credit card information. Third party product providers we use include:
- FastSpring, a GDPR compliant payment processor.
- Stripe, a GDPR compliant payment processor.
- Xero, a GDPR compliant accountancy software.
- ActiveCampaign, a GDPR compliant email marketing platform.
- Unbounce, a GDPR compliant landing page software.
- Hotjar, a GDPR compliant website optimization and usability analysis software.
If you have any questions regarding secure transactions or data stored by external providers, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes unless you have given your prior consent. You can change your marketing preferences at any time by following the unsubscribe instructions at the bottom of any email from us, or by contacting us at: [email protected]
How you can access and update your information
The accuracy of your information is important to us. You can access most of the details we hold about you through the My Account page on our website at https://www.scichart.com/profile/. If anything is wrong, please send the updated details to firstname.lastname@example.org
You have the right to ask for a copy of the information SciChart Ltd hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.
In this page
- Who we are
- How do we collect information from you
- What type of information is collected from you
- How is you information used
- Who has access
- Third Party Providers
- Your Choices
- How you can access and update your information
- Security Precautions
- Transfer Your Information
- Reviews of this Policy