SciChart® the market leader in Fast WPF Charts, WPF 3D Charts, iOS Chart, Android Chart and JavaScript Chart Components
With over 4,275 support requests, 2,600 sales enquiries & 1,800 forum questions handled in 5 years, SciChart's rating for tech support averages 4.6/5.0
Add to that our 160+ reviews of 4.9/5.0, it's easy to see why we're number #1!
In a recent campaign to solicit reviews from our customers, we were blown away by the magnitude of the response from customers giving us 5-star ratings. Almost all the reviews and testimonials mentioned Tech Support.
Support really matters to our customers. It turns out it is the number 1 selling point of SciChart's chart library. Not only are our cross-platform charting components Fast, Easy to Use but we also support them with excellence. We are committed to serving you, the customer, to help you get the job done.
We believe support matters so much to our customers because they only want to get the job done. Charting is complex and the learning curve for chart components can be steep. At SciChart we want to help you to overcome that learning curve and get to creating amazing applications that your customers will love.
We have a state of the art Support Desk software at http://support.scichart.com.
This organizes your requests into tickets rather than just emails, so requests cannot get lost or forgotten about. Internally we organize the assignee (who works on a ticket) and create tasks if necessary.
We aim to answer all support tickets within one business day* and sometimes even faster.
* Note: Support Tickets are only available to paying customers within support subscription.
In addition to our support desk, we also have a public forum. Anyone can ask questions on the forum or search. The format is Q&A, similar to StackOverflow.
Over the years we have accumulated over 2,000 forum questions which means that google is awash with answers for common problems or requests about SciChart. If you have a problem, just google it, it is likely that there is an answer or a hint on the support forum. If not, contact us, and we'll do our best to help.
There is a SciChart Tag on Stackoverflow. If you ask questions using this tag, our team is notified.
We love to answer StackOverflow questions because they improve our company visibility as well as search engine rankings.
If you have a general problem which is not super-urgent, go ahead, ask on StackOverflow! One of our staff will try to answer shortly.
Across SciChart WPF, iOS, Android and Xamarin we have prepared the following resources so that you can help yourself when using SciChart:
We have setup our software processes to be able to deliver continuously to our users via package managers and source-code repositories.
Source code customers get access to our Github repository, where we publish updates to the source code on a nightly basis.
All customers get access to package managers (NuGet for Microsoft technologies, Maven for Android, Cocoapods for iOS) where we publish bug fixes and new features.
With our processes set up like this, you can report a bug, get a fix and pushed the same day so you can get back to work. It's this feature which earns us a great reputation is having amazing support.
I love SciChart! I needed a charting tool for a WPF application I was building a few years ago. I couldn't see the specific kind of chart I needed on their website, so I sent a message asking if it was available. Andrew added the feature (now called Impulse Chart) to his product within 24 hours, before I even placed my order! Tech support has been great ever since, and my application’s charts do everything I need them to do.
Support is sold as a subscription or add-on package to software licenses. When purchasing licenses, the default option is to include 1-year support. We also have options to purchase 2-year, 3-year and lifetime support.
Our licenses are perpetual but the support subscriptions are not. When they expire, you can no longer access technical support or updates of SciChart via Github/Package Managers. We offer optional renewal at 50% of the purchase cost to keep access to this amazing service.