What do customers say about SciChart's Tech Support?
4.84 Average - 419 ReviewsAt SciChart, support matters so much to our customers because they only want to get the job done. Charting is complex and the learning curve for chart components can be steep. That’s why we are committed to helping our customers overcome that learning curve and get to creating amazing applications with as little friction as possible. The reviews we have received are testament to how seriously we take this commitment.
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After one year of using SciChart I can say that I really like it. I am able to find good examples in their library sorted by topics and they responded to my questions as quickly as their graphs render. Keep up the good work!
As it turns out, support has been rated the number one selling point of SciChart’s chart library. Not only are our cross-platform charting components fast and easy to use, but they are also supported with excellence. We help our customers get the job done.
Our Support Process
State-of-the-art Support Desk
We have state-of-the-art Support Desk software at http://support.scichart.com.
This organises requests into tickets* rather than just emails, so that they cannot get lost or forgotten about. Internally, we organise the assignee (who works on a ticket) and create tasks if necessary.
We aim to answer all support tickets within one business day and sometimes even faster.
** Note: Support tickets are only available to paying customers within support subscription.
Support Forums
In addition to our support desk, we also have a public forum. Anyone can ask questions on the forum or search. The format is Q&A, similar to StackOverflow.
Over the years, we have accumulated over 2,000 forum questions which means that Google is awash with answers for common problems or requests about SciChart. If you have a problem, just google it. There is likely an answer or a hint on the support forum. If not, contact us, and we’ll do our best to help.
StackOverflow Monitoring
There is a SciChart Tag on StackOverflow. If you ask questions using this tag, our team is notified.
We love to answer StackOverflow questions because they improve our company visibility and our search engine rankings.
If you have a general problem which is not super-urgent, go ahead, ask on StackOverflow! One of our staff will answer it shortly.
Self Help: Documentation, Examples and Tutorials
Across SciChart WPF, iOS, Android and Xamarin we have prepared the following resources so that you can help yourself when using SciChart:
Rapid Delivery of Bug Fixes
We have set up our software processes to deliver continuously to our users via package managers and source code repositories. Source code customers get access to our Github repository, where we publish updates to the source code on a nightly basis.
All customers get access to package managers (NuGet for Microsoft technologies, Maven for Android, Cocoapods for iOS) where we publish bug fixes and new features.
With our processes set up like this, you can report a bug and get it fixed and pushed on the same day so you can get back to work. It’s this feature that earns us our great support reputation.
Perpetual Licensing with Support Subscription
Support is sold as a subscription or add-on package to software licenses. When purchasing licenses, the default option is to include 1-year support. We also have options to purchase 2-year, 3-year and lifetime support. Our licenses are perpetual but the support subscriptions are not. When they expire, you can no longer access technical support or updates of SciChart via Github/Package Managers. We offer optional renewal at 50% of the purchase cost to keep access to this amazing service.
