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WHY SCICHART?

World Class Tech Support

With over 4,275 support requests, 2,600 sales enquiries & 1,800 forum questions handled in 5 years, SciChart's rating for tech support averages 4.6/5.0

Add to that our 160+ reviews of 4.9/5.0, it's easy to see why we're number #1!

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// What do customers say about SciChart's Tech Support?

In a recent campaign to solicit reviews from our customers, we were blown away by the magnitude of the response from customers giving us 5-star ratings. Almost all the reviews and testimonials mentioned Tech Support.

We have been using SciChart for 3 years and the product quality and support is exceptional. Our users always comment on how good the charts in our application look compared to anything else they have used. The latest addition of mobile versions of SciChart is very exciting and we plan to fully utilise this to provide mobile charting throughout the organisation.

Jack

SciChart and the support the guys there offer is really outstanding! The respond very fast, do their best to help you integrating even the wildest ideas. They do an excellent work to find the solution if you are having problems. I can only really recommend SciChart!

Ben H

SciChart is powerful and their superb support in an icing on the cake.

Saurabh S

SciChart provides us with a world-class component which is critical to our business while not being part of our core expertise. The support is amazing and fast.

Anonymous

I have worked with multiple charting vendors in the past and by far SciChart has been the best, not only on performance and API design but also Customer Service. I highly recommend working with this fantastic team!

Sebastian

After one year of using SciChart I can say I really like it. I am able to find good examples in their example library sorted by topics and they responded to my questions as quickly as their graphs render. Keep up the good work!

Arne

SciChart has always provided timely and expert support for an already superb product.

The WPF charting solution is at the heart of our user interface. We are an extremely satisfied, long term customer.

Jack L, CTO Modus Test

Excellent and very prompt support! Examples and samples are very helpful too! All the best! :)

Santhi G

Andrew and the team were amazing

bringing me up to speed with the SciChart platform. Their tech support is great, and the product is even better.

Miles

I have used SciChart WPF on several projects and am quite pleased with it. SciChart technical support is among the best I've ever experienced.

Every time I have contacted them with a question or issue, their response has been fast and thorough.

Anonymous

SciChart is an awesome product with an API that behaves like you expect. If it doesn't, the out-of-this-world support will take care of it pretty quickly.

How fast? They sometimes, answered me back minutes after creating a support ticket! Awesome Product Awesome Support.

Francois C

Using SciChart since several years now. It delivers outstanding performance and the tech support is great.

Christian E

I have used SciCharts for nearly 3 years now. The charts look amazing. They are very fast and there is a wide range of chart types to choose from.

You guys provide excellent support! Great work guys. Good Luck!

Narmada H

I love SciChart! I needed a charting tool for a WPF application I was building a few years ago. I sent a message asking if specific kind of chart I needed was available. Andrew . added the feature (now called Impulse Chart) to his product within 24 hours, before I even placed my order! Tech support has been great ever since, and my application's charts do everything I need them to do.

George Y

By far the best company I have ever worked with! The response time and quality of the support is world class!

Michael G

SciChart develops the best WPF Charts on the market. The performance is impeccable utilizing DirectX while minimizing CPU usage. These guys know what they're doing and have a top notch support system. .

Josh

Wonderful charting library that fulfilled all our needs. The tech support is amazing,

Lucas F

SciChart is amazing for the enormous amount of data that it helps to plot. I use it perfectly with MVVM and WPF. The supplied demo application shows and documents all its functionality in a clear and precise way. The technical support, when needed is excellent.

Michel B

SciChart is flexible and reliable, just the component we need. We try to tweak the look and feel of the graphs to some extremes, all made possible by SciChart. Support is fast, not just a standard reply but usually a useful answer within a day. For more complex requests they really work with you to get it working. 3

Sander G

We've been using SciChart for 3 years, and couldn't be happier with its functionality and reliability. Great product, with amazing support!

Garrett

SciChart and the support the guys there offer is really outstanding! The respond very fast, do their best to help you integrating even the wildest ideas. They do an excellent work to find the solution if you are having problems. I can only really recommend SciChart!

Ben H

SciChart is powerful and their superb support in an icing on the cake.

Saurabh S

SciChart provides us with a world-class component which is critical to our business while not being part of our core expertise. The support is amazing and fast.

Anonymous

We have been using SciChart for 3 years and the product quality and support is exceptional. Our users always comment on how good the charts in our application look compared to anything else they have used. The latest addition of mobile versions of SciChart is very exciting and we plan to fully utilise this to provide mobile charting throughout the organisation.

Jack

Support really matters to our customers. It turns out it is the number 1 selling point of SciChart. Not only are our cross-platform charting components Fast, Easy to Use but we also support them with excellence. We are committed to serving you, the customer, to help you get the job done.

We believe support matters so much to our customers because they only want to get the job done. Charting is complex and the learning curve for chart components can be steep. At SciChart we want to help you to overcome that learning curve and get to creating amazing applications that your customers will love.

// Our Support Processes

State of the Art Support Desk

We have a state of the art Support Desk software at http://support.scichart.com.

This organizes your requests into tickets rather than just emails, so requests cannot get lost or forgotten about. Internally we organize the assignee (who works on a ticket) and create tasks if necessary.

We aim to answer all support tickets within one business day* and sometimes even faster.

* Note: Support Tickets are only available to paying customers within support subscription.

SciChart Qualitative Support Tickets answered Support Desk

Support Forums

In addition to our support desk, we also have a public forum. Anyone can ask questions on the forum or search. The format is Q&A, similar to StackOverflow.

Over the years we have accumulated over 2,000 forum questions which means that google is awash with answers for common problems or requests about SciChart. If you have a problem, just google it, it is likely that there is an answer or a hint on the support forum. If not, contact us, and we'll do our best to help.

SciChart Qualitative Support Forum Questions Answered

StackOverflow Monitoring

There is a SciChart Tag on Stackoverflow. If you ask questions using this tag, our team is notified.

We love to answer StackOverflow questions because they improve our company visibility as well as search engine rankings.

If you have a general problem which is not super-urgent, go ahead, ask on StackOverflow! One of our staff will try to answer shortly.

SciChart qualitativesupport stackoverflow questions answered

Self Help: Documentation, Examples and Tutorials

Across SciChart WPF, iOS, Android and Xamarin we have prepared the following resources so that you can help yourself when using SciChart:

Hundreds of pages of Documentation to help you get started
WPF Android iOS
Set of 9 Tutorials for each platform
WPF Android iOS Xamarin.Android Xamarin.iOS
A total of 250 source code examples hosted on Github
WPF Android iOS Xamarin

Rapid Delivery of Bug Fixes

We have setup our software processes to be able to deliver continuously to our users via package managers and source-code repositories.

Source code customers get access to our Github repository, where we publish updates to the source code on a nightly basis.

All customers get access to package managers (NuGet for Microsoft technologies, Maven for Android, Cocoapods for iOS) where we publish bug fixes and new features.

With our processes set up like this, you can report a bug, get a fix and pushed the same day so you can get back to work. It's this feature which earns us a great reputation is having amazing support.

I love SciChart! I needed a charting tool for a WPF application I was building a few years ago. I couldn't see the specific kind of chart I needed on their website, so I sent a message asking if it was available. Andrew added the feature (now called Impulse Chart) to his product within 24 hours, before I even placed my order! Tech support has been great ever since, and my application’s charts do everything I need them to do.

- Satisfied Customer

// Perpetual Licensing with Support Subscription

Support is sold as a subscription or add-on package to software licenses. When purchasing licenses, the default option is to include 1-year support. We also have options to purchase 2-year, 3-year and lifetime support.

Our licenses are perpetual but the support subscriptions are not. When they expire, you can no longer access technical support or updates of SciChart via Github/Package Managers. We offer optional renewal at 50% of the purchase cost to keep access to this amazing service.

Got a Question? Contact Sales