Enhanced Support For Your Data Visualisation Project
Optimize performance, accelerate time to market, and avoid technical debt. Our support and consultancy services help users and enterprises achieve optimal results and drive innovation.
Unlock the Full Potential of Data Visualisation with SciChart Professional Services
Save costs with expert-led development, reduced research time, and custom-built features, ensuring efficient, high-performance solutions.
Data visualization projects are inherently complex, requiring precision and expert knowledge to succeed.
SciChart works on the cutting edge of research at the hardware-software interface, leveraging our proprietary rendering engine Vx™, to deliver results not available in the rest of the market. Whether it’s our extensive knowledge of performance bottlenecks, data structures, and algorithms, or our proprietary rendering technology, we can help you succeed where off-the-shelf solutions or standard charting solutions fail.
Our consultancy services deliver solutions that help you outpace competitors, speed up time-to-market, and maximize ROI through tailored support and industry-leading expertise. We work with you to provide novel visualizations, complex real-time dashboards, hit compliance requirements, and mitigate risk in complex application development.
Most importantly, we give you peace of mind that you have a team of responsible, knowledgeable experts that won’t just help you create great-looking and performing charts but also keep them running smoothly for your end users. We take client satisfaction seriously—it’s why we’ve secured hundreds of glowing customer reviews, with 98% of people recommending us for projects ranging from Formula One, to Defence and Oil and Gas.
Types of Consultancy
To fine-tune the support you need, there are four main types of consultancy to choose from, as well as the option to create a fully bespoke package. Get in touch with our team today to discuss your requirements.
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Kick off Meetings: Accelerate Your Time to Market
Fast-Track Your Project with Structured Kick-Off Meetings
Our three-step framework streamlines development by delivering tailored guidance on industry best practices and the SciChart API. Avoid common pitfalls, shortcut learning and accelerate the development process to save on project costs and eliminate technical debt.
Outcomes
- Average 15% reduction in time and costs.
- Average 20 hours of research saved per staff member.
- Reduced development costs and a quicker time to market with enhanced project outcomes.
Phase 1:
Comprehensive
Requirements Gathering
Approach:
Leverage SciChart Project Framework to understand scope and goals.
Outcome:
Clearly defined goals ready for implementation guidance.
Phase 2:
Industry Best Practices
Implementation
Approach:
Deliver Best Practice through API guidance, feature implementation, code snippets and optimization techniques summary document.
Outcome:
Tools and knowledge for successful implementation. Reduced research time and learning curve complemented with 1 hour Q&A.
Phase 3:
Project Refinement
& Enhancement
Approach:
Utilize live Q&A document to address remaining queries.
Outcome:
Development team upskilled in SciChart with go-to project guidance.
Discuss your kick-off meeting requirements today
Kick-off meeting aligns project goals, provides best practices, and accelerates development by equipping teams with expert guidance. It reduces risks, saves time, and ensures projects start efficiently, leading to faster time-to-market and optimized outcomes.
Priority Support: Novel Features and Performance Tuning
Unlock Enhanced Capabilities with Priority Support
Under standard conditions, response times can be slow for complex issues. Our Priority Support cuts through these delays, providing immediate expert assistance to optimize your application’s performance and create innovative features, leading to significant cost savings and faster development.
Get targeted help with novel features and performance tuning for rapid solutions, available only with priority support. Accelerate your development cycle, enhance feature integration, and optimize performance.
Approach
- Direct and immediate expert access.
- Seamless communication via dedicated Microsoft Teams channel.
- Bookable calls, priority ticket responses, and live messaging.
Outcomes
- Enhanced Performance: Lower CPU usage, higher performance, less memory consumption.
- Cost Savings: Up to 10% project cost savings.
- Innovative Features: Utilize our extensible library for unique applications.
- Accelerated Development: Faster market readiness.
Speak to us about Priority Support today
Priority Support offers faster, tailored assistance to accelerate project timelines and minimize downtimes whilst going beyond the limitations of standard support. If you’re looking for faster turn-arounds, or you have a demanding project which requires novel features or performance tuning, speak to us about priority support today.
Priority Bug Response
Mitigate Risks and Ensure Uptime and Accuracy with Priority Bug Response
For high-stakes sectors like government, defence, and healthcare, traditional support can be too slow. Our Priority Bug Response provides immediate access to our response team, bypassing traditional triaging to ensure critical issues are resolved swiftly, maintaining compliance and data integrity.
Compliance around data has never been more important, and businesses are under a lot of scrutiny and obligation to protect data and information. Our debugging service helps ensure compliance.
Approach
- Direct and efficient communication via Microsoft Teams.
- Continuous engagement until resolution.
Benefits
- Rapid Response: 23 hours faster average resolution time.
- Strategic Impact: Meet compliance and quality assurance goals.
- Enhanced Collaboration: Direct integration with experts.
- Improved Satisfaction: Better user experience and project security.
See how our priority bug response can help you
Choose Priority Bug Response to safeguard business continuity, ensure compliance, and maintain customer satisfaction by resolving critical issues immediately, minimizing costly downtime, and protecting your brand’s reputation in high-stakes environments.
For a sector that needs to maintain compliance and a professional image, SciChart’s debugging can make all the difference. Speak to the team at SciChart today to learn more about this service.
Consultancy Retainers: One account, for any task
Flexible, Long-Term Consultancy Retainers for Continuous Success.
Stay dynamic with our flexible Consultancy Retainers by eliminating the need for frequent contract negotiations. With a set budget, simply bill against any of our product offerings without the need to renegotiate.
Benefit from long-term expertise at discounted rates where SciChart commits to your project goals. Clients enjoy scaling savings on retainer packages while ensuring their projects stay scalable, flexible, and on time.
Approach
- Fixed Price Work: Budget certainty for specified projects.
- Kick-off: Meetings: Structured sessions for new projects.
- Time and Materials: Flexible billing for adaptive scopes.
- Embedded Staff: Remote staff integration for seamless workflow alignment.
- Priority Support: Fast-tracked resolution at preferential rates.
Benefits
- Flexibility: Adjust scope as projects evolve.
- Continuity: Long-term partnership.
- Expertise: Access to industry-leading experts.
- Success: Improved project outcomes and market readiness.
- Discounts: Secure scaling discounts against all support and consultancy. works based on the retainer.
Flexible Consultancy. No need to Renegotiate.
Plan ahead with a flexible consultancy retainer that adapts to your needs. Manage fluctuating project scopes easily, with fixed-price options to stay on budget. No extra contracts needed—just direct our team to the problem. Long-term clients enjoy continuity, exclusive discounts, and responsive expertise, so you can focus on managing your projects while we handle the charts and data.
Arrange Your Bespoke Consultancy Retainer
Use SciChart as an extension of your own team to solve your problems rapidly. Get in touch and speak to the SciChart team about your requirements.
