SciChart® the market leader in Fast WPF Charts, WPF 3D Charts, and now iOS Charting & Android Chart Components
At SciChart, we pride ourselves on excellence in technical support and we want you to get a fast resolution to your requests.
In order to maintain an excellent level of service, as of 20th October 2014, we have re-defined our support policy.
All our licenses include access to these online resources:
After 20th October 2014, SciChart customers may choose between Professional packages with and without support, SciChart Source-Code products go with 1-year support always. This is Priority Support and it includes:
*Subject to Fair Usage Policy
**We will respond to your request within 24-hours Monday-Friday 9am-5pm UTC.
Our support is handled by the same team of developers, who wrote SciChart and are happy to help you with:
To see the full functionality of SciChart library we suggest you try to build a proof of concept of your project with the free SciChart trial.
The following is not in the scope of support, however, we are still happy to assist you where we can as a part of consultancy work:
All of the resources mentioned at the top are open to everyone. We welcome unlimited forum requests. Anyone can ask questions on the forum or search. The format is Q&A, similar to StackOverflow. There is also a SciChart Tag on Stackoverflow.We love to answer StackOverflow questions. If you ask questions using this tag, our team will be notified. Please don’t underestimate the self-help: across SciChart WPF, iOS, Android, and Xamarin we have prepared hundreds of pages of Documentation, sets of 9 Tutorials for each platform, 250 source code examples. This all is gathered at SciChart Getting Started Page.
For corporate trial users and purchasing requests, please contact firstname.lastname@example.org.
In order to assist you best, please ensure when requesting support, you give us the following information:
For more information, see our Question Asking Guidelines.
In order to keep providing our legendary levels of technical support, we have instituted a fair-usage policy for our support services.
Finally, with these changes, we hope to align ourselves with industry standards while continuing to provide an excellent level of support/service which is well above what our competitors provide.