SciChart® the market leader in Fast WPF Charts, WPF 3D Charts, and now iOS Charting & Android Chart Components
At SciChart, we pride ourselves on excellence in technical support and we want you to get a fast resolution to your requests.
In order to maintain an excellent level of service, as of May 2018, we have re-defined our support policy.
SciChart customers may choose between packages with and without support. The no-support option comes with 90 days updates only. The Supported packages come with at least 1-year Priority Support and Updates. SciChart Professional product comes with and without support, and the SciChart Source-Code products always come with 1-year support.
If you require technical support, please find what is the best way and place to ask it in the flowchart below:
Here are handy links for you:
*Subject to Fair Usage Policy
**We will respond to your request within 24-hours Monday-Friday 9am-5pm UTC.
The following is not in the scope of support, however, we are still happy to assist you where we can as a part of consultancy work:
For all of the above, for corporate trial users and purchasing requests, please contact firstname.lastname@example.org.
In order to keep providing our legendary levels of technical support, we have instituted a fair-usage policy for our support services.
Finally, with these changes, we hope to align ourselves with industry standards while continuing to provide an excellent level of support/service which is well above what our competitors provide.