Following last month’s outage of support.scichart.com we have upgraded our web-host to use MediaTemple, a managed VPS service which has been recommended to us as providing outstanding customer support and an SLA-backed 99.999% uptime.
Take a look at the SLA below:
Media Temple offers a 99.999% service Uptime Guarantee on our DV products*. If we ever fall short, you get 20% of your monthly hosting fee back for each 20 minutes of downtime that month. That’s the DV 20/20 Uptime Guarantee.
99.999%! Insane, right!
This is part of our commitment to provide quality services to you, and the support.scichart.com outage showed us really how much both you, and we depend on this service, so we have invested to make it right.
So here’s to the next 365 days of the support-desk and hopefully, to less than 5-minutes of downtime!