Pre loader outage

Categories outage

As of Monday 22nd June 2015 08:00 UTC, the support site due to a problem with the data-centre.

Update as of 15:00 UTC 23rd June:

Our webhost for informs us that they experienced a cyber attack on Sunday at 12:10 PM causing significant outages and extended periods of unavailability. They are slowly bringing services back online between now and the end of the week. 

All other systems (including Licensing server, NuGet, are unaffected and are online. We are also able to handle support requests via email at [email protected].

For urgent support requests, the following support channels are still open:

  • Email support [at] scichart [dot] com
  • Email sales [at] scichart [dot] com
  • or, use our online Forums.

Update as of 09:45 30th June:

Our web host has provided a backup from off-site location of the support site, but has not yet been able to restore We expect to get this back online soon, one way or another. In the event (unlikely, we hope) that is unrecoverable, we will be investing in a new support desk asap, since it’s a central part of our business, and, a big value-add to you, the customer.

We at SciChart thank you for your patience during this time and we promise we will make it up to you!


Best regards
[SciChart HQ]

By Andrew Burnett-Thompson | Jun 22, 2015
CEO / Founder of SciChart. Masters (MEng) and PhD in Electronics & Signal Processing.Follow me on LinkedIn for more SciChart content, or twitter at @drandrewbt.

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