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Documentation & Support

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How long will you support this product?

We released WPF in 2012 and JavaScript in 2020 and continue to support these. We consistently update with new versions to ensure optimum performance and features.
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Do you provide “why” explanations along with code examples?

Yes. We provide explanations of why we suggest taking specific approaches with the code examples we supply.
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Can I get support during integration or architectural review?

Yes. We provide support for users who have a license. Our support desk is available to help with any questions you have around the integration or architectural review. We can help you solve specific problems. We recommend writing out your problem and ask our developers which approach would work best to resolve it. If you require more thorough and comprehensive support, you should contact our sales team for a consultation to discuss. For larger projects, a consultation meeting could be valuable to support with your architectural reviews.
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How can we report bugs?

We always appreciate being notified of any bugs as soon as possible so that our developer team can troubleshoot and resolve them. You can contact us about potential bugs using our chart forum or by raising a ticket with our support desk.
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What technical support is available?

Developers will have easy access to a responsive online support forum, allowing them to get answers quickly. We’re always available to contact, and our customers benefit from an efficient ticketing support system and responsive forum pages.
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I need urgent support on a data project—what’s the fastest way to get help?

Unlike competitor chart libraries, we offer a truly responsive support desk. If you need urgent assistance with your charting project, it is always best to check our wealth of documentation first, as you may find the answer you’re looking for straight away. However, if you can’t find what you’re looking for, we recommend creating a ticket with our support desk. This support is available to developers with an active licence and we strive to respond within 24 hours, although getting a solution may take longer. If you are looking for support without a licence, use of the public forum is preferable because the answers are public and can be used by other users.
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How responsive is your support team, and do they help with architecture-level questions?

For prompt technical support, developers can use our responsive online support forum—we typically respond to queries within six to 12 hours. We’re always available to contact, and provide an efficient ticketing support system and regularly updated forum pages.
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Why can’t I find certain answers in the documentation — is it buried or missing?

We have a wealth of documentation and other resources to support your learning and project requirements. If you are struggling to locate the specific information you require, we recommend checking out our tutorials, active forum, GitHub resources and technical support knowledge base. If you still can’t find what you’re looking for our technical support and sales team are available to assist.
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Where can I find an example or demo that matches my specific use case?

To find an example of a demo for your specific use case, we recommend visiting our dedicated examples library. You’ll find examples for WPF, JavaScript, Android and iOS.

Still have questions?

Please explore our other FAQs or speak to our team

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Steven I
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Without doubt, the best charting library I have ever used. The examples suite is comprehensive to easily get you started coding on a new project. The sales & technical support staff are always responsible and eager to help. Chart customisation is extensive and rendering speed is quick.
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Chris Kirkman
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This is an incredible product. First it's the best chart I've had customers compliment how great the charting parts of our application look/behave. I couldn't recommend this product anymore than I already do. SciChart really hit the mark. I wish all software products could be this easy to use and be so productive (not to mention blazing fast).
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Mete Alinc
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This is a wonderful tool for developers who need highly customizable and fast charting in 2D or 3D. I did a comprehensive market research in terms of what kind of charting I have to use for a commercial app. I've come to the conclusion that SciChart is simply the best charting framework out there meeting our needs. Keep up the good and quality work!
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Jack L
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SciChart has always provided timely and expert support for an already superb product. The WPF charting solution is at the heart of our user interface. We are an extremely satisfied, long term customer.
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Miles
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Andrew and the team were amazing bringing me up to speed with the SciChart platform. Their tech support is great, and the product is even better.
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Steve
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We have been coding Technical Analysis software for 16 years and during that time have tried most charting modules on the market. SciChart is by far the best, not only for features, speed and reliability, but their support has been above and beyond anything else we’ve experienced.
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Dan W
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The product is very fast and flexible. As a coder, I have been able to make it do everything I want - and more! When I have issues, their support team is extremely responsive. I’ve never waited more than a few hours to get a response from them. SciChart is a really beautiful product. Coupled with its performance, it helps me create a very appealing solution for our customers.
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Sander G
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SciChart is flexible and reliable, just the component we need. We try to tweak the look and feel of the graphs to some extremes, all made possible by SciChart. Support is fast, not just a standard reply but usually a useful answer within a day. For more complex requests they really work with you to get it working.