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Hi,
I have included Sciechart into my project and i built the solution to get the release (I’m Using WPF).
After installing my solution i have an error message which indicate that the licence is not valid.
I have this issue with some PC and not all the PC.

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Hi Mohamed,

Sorry to hear you’re having trouble with SciChart! Please check out our SciChart Licensing Troubleshooting page, which has some tips for you.

FAQ: After activating, my application still display Trial Expired when run on another computer!

If this happens, please make sure you have followed Step 2 – Include Runtime License in the Activating SciChart Page.

FAQ: I did follow both steps but my application still shows Trial Expired right after Activation!

This was a bug reported in v3.2.x of SciChart which affected some computers only (it depends on Language/Culture settings). It has been fixed in v3.3.1 of the SciChart Installer / Licensing Wizard. You can grab the v3.3.1 installer from the Downloads page.

Please let me know if this helps,

Best regards,
Andrew

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Hello Andrew,
Thank you very much for your response.
I Downloaded SciChart_v3.3.1.5924 And I added the DLL to My Project.
I will check if the issue is solved on tomorrow with our customer and i will keep you informed.
Kind regards

  • Andrew
    Hi Mohamed, I would recommend using v3.5 if at all possible (The latest version). What I meant was 'this issue has been fixed since v3.3.1'. Also, the most likely cause is not setting the Runtime license. Please ensure you have done Step 2 – Include Runtime License in the Activating SciChart Page https://www.scichart.com/activating-scichart Best regards, Andrew
  • mohamed yosri Jaouadi
    Hi Andrewn, I have done this step since i got the SCichart licence and i included the licence parameter on the C# source code as recommended. Thank you very much
  • Andrew
    Great. Is it all working now?
  • mohamed yosri Jaouadi
    The issue appear on a customer PC so i will have a conf with him on tomorrow then i will keep you informed. Thank you very much for your help
  • Andrew
    Ok. If you require further assistance (still doesn't work) please open a support ticket and include your license key, we can investigate further.
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