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I have a license key for scichart. After update to version 3.2 my boss’s computer show the error “Sorry! Your trial of SciChart has expired. …”
When i started my program on my computer or colleague’s computer, it’s work. But when i run program on boss’s computer than scichart think that trial expired =( With old version 3.1 all works.
I think the problem is that once used a trial version.
How i can fix it?

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Best Answer

Hi Arthur,

For v3.2, please ensure you follow all the steps at including adding your Runtime (Xml) key to your application.

The runtime key unlocks SciChart for other users e.g. When you redistribute your app.

Let me know if you get it working!

Best regards,

  • Ivan Zakharov
    So, since version 3.2 it is not enough to include SciChartLicense.xml into project like embedded resource?
  • Ivan Zakharov
    Thank you! I forget call SciChartSurface.SetRuntimeLicenseKey.
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If you also have a look at SciChart Licensing Troubleshooting, we have some steps to follow to ensure correct Runtime Key placement.

// Trial Expired Problems

Sometimes people report that after distributing their application, the Trial Watermark still appears, or, end users see Trial Expired.
Follow the steps below to debug this.

enter image description here

… Please see SciChart Licensing Troubleshooting for the steps

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