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Issues transfering license

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I am attempting to transfer a license from another developer to myself. That developer has deactivated the license using the licensing wizard yesterday, and his account shows the license as deactivated, but when I attempt to activated the license errors occur

Serial key ************************** has already been activated by UserName=catesax, ‘Andrew Cates’,

Licensing Wizard
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Hi Gavin,

Thanks for your inquiry. Please contact our Sales regarding this:

Or email us to [email protected]

We will gladly help you.

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