SciChart® the market leader in Fast WPF Charts, WPF 3D Charts, and now iOS Charting & Android Chart Components
Please use the forums below to ask questions about SciChart. Take a moment to read our Question asking guidelines on how to ask a good question and our support policy. We also have a tag=SciChart on Stackoverflow.com where you can earn rep for your questions!
Please note: SciChart team will only answer questions from customers with active support subscriptions. Expired support questions will be ignored. If your support status shows incorrectly, contact us and we will be glad to help.
I am using a trial download of scichart 3.32.6026.
On a windows 8.1 (german OS) I install to location c:\program files\scichart3.32.6026\
Side question: Why do you want to default install to C:\Users\_my_user_name\AppData\Roaming\ABT Software Services Ltd\SciChart_v188.8.131.5226\? Do I have to install to this directory?
After installation SciChart is not installed to c:\program files\scichart3.32.6026\ as I entered but to c:\program files (86x)\scichart3.32.6026!. I checked this twice by uninstalling and reinstalling.
I noticed the problem immediately because the installer asks to launch scichart samples and I get the following error message:
“C:\Program Files\SciChart3.32.6026\ExamplesBin\Abt.Controls.SciChart.Example.exe” konnte nicht gefunden werden. Stellen Sie sicher, dass Sie den Namen richtig eingegeben haben und wiederholen Sie den Vorgang.
The translation of the message is essentially: Example could not be found at c:\program files... . Make sure that the name is written correctly.
As you can see in the message it looks in c:\program files\ folder for the samples where I wanted to install it.
But checking on disk it is installed to c:\program files (86x)\
There is no installation folder at c:\program files\ !
As an annotation: This is a german Windows. So using c:\program files\ or c:\program files (86x)\ in commands works. But in windows explorer these folders are named c:\programme\ and c:\programme (86x)\ for the user.
I’m sorry to hear you are experiencing issues with the installer. As far as I’m aware, we (by default) install to %CURRENT USER% folder because the SciChart Examples require disk access and Program Files cannot guarantee disk access depending on security policy.
That being said – installing to Program Files should work.
Can you try uninstalling and re-installing with the default directory? At least you should be able to work if not in the directory you wish.
Please login first to submit.