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I am facing couple of issues while developing Sci chart applications, need possible solutions

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I am facing the following two issues related to application crash and unable to perform 3d object rotation in release mode.

Issue 1: Application Crash
I am using PointLineRenderableSeries3D object to render the Data series points.
I have a timer which ticks every 1 sec and have new data series points with some rotation of previous values.
Hence will try to add new points on every 1 sec to the same object data series

timer1.tick +=(() => {
// rendererUpdate is object of PointLineRenderableSeries3D

        using (rendererUpdate.DataSeries.SuspendUpdates()) 
            {
              var newData = GetNewPointsWithRotation( rendererUpdate.DataSeries, 30);//30 is angle of rotation for older points
                rendererUpdate.DataSeries = newData;
            }

}

Issue 2: When i run the application in release mode, i am unable to perform manual rotation using mouse dragging for the 3d sphere FreeSurfaceRenderableSeries3D object SurfaceMesh referred in the code.
When the application is running in release mode , i tried to drag rotate the 3d shape, but the 3d object is not responding to the mouse drag event (Press hold mouse left button and drag).

The attachment contains the wpf code (xaml and cs) in the same file.
Code refers .jpg file, Please refer any local jpg file to repro the issue.

Please suggest the possible reasons and fixes of the same.
Please provide the possible insights of the same.

Version
SciChart3D 7.0.1.27055
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Hi Joeri,
Thanks for the reply. I tried to update the scichart3D package, tried to execute the application. I am still getting the application crash, I captured the application error with the following exception code.

Faulting module name: KERNELBASE.dll, version: 10.0.19041.2728, time stamp: 0xe7e53a4e
Exception code: 0xe0434352
Fault offset: 0x000000000002cd29

i run the application in admin mode, still getting this exception and got crashed.
Please suggest.

Issue 2: The 3d sphere FreeSurfaceRenderableSeries3D is getting freezed for any events in release mode for any mouse drag events to do a flip and viewing of this 3d object. As the application with the new nugget was crashing , i was unable to verify this dragging and viewing 3d object.

i have attached the code sample in text file which contain xaml and cs file and the Screenshot of the Directx configuration for display of my current i5 system where iam trying to run this application.

Just wondering does this application needs Nvidia GPU with high Video ram to execute the application, Which is the likely reason of application crash.

Any thoughts on this to resolve these issues, please suggest.

regards
Vishnu

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Hello there,

Thanks for your inquiry.

Regarding the first issue, it has been resolved in a nightly build some time ago. Please try upgrading to the latest SciChart v7.0.2.27161 from NuGet and let us know if the issue is gone.

As to the second issue, it looks that the attachements failed to upload, as there are no files attached to your post. Could you please try uploading them again?

Looking forward to your reply.

Best Regards,
Joeri

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Issue1:
I have updated the latest version of the nuget package(v7.0.2.27161), to check for the first issue. I am still facing the crash, just wondering if the Hardware configuration, needed to run the application needs NVIDIA GPU with High value of Video Ram.

The reason i asked this question is i am running this app of sci chart on i5 system .
I have attached Directx diag tool info for its Display properties. i have attached the support screenshot. Please confirm , if this issue of memory crash is due to Hardware Configuration is not meeting the minimum requirement.

Issue2:
i have attached the code file which has xaml and cs file. if application run in release mode the mouse drag is not working to flip the FreeSurfaceRenderableSeries3D surface.

Attachments
Images
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Hi Vishnu

Thanks for sharing system information. SciChart WPF can be used on any PC with a DirectX or better GPU. This includes Intel, nVidia or AMD Radeon GPUs. You do not need the latest GPU to run SciChart.

However, there are many known problems with Intel GPUs and WPF itself due to bugs in the Intel driver implementation. Take a look at this post on Github.com showing how WPF fails to render with Intel Iris GPUs.

We have also had several reported issues with SciChart + Intel Iris or Intel HD

The solution is to update drivers

Please review the above posts and let me know if this helps.

Best regards
Andrew

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