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Runtime License not working



I’be tried a small sample application where I instantiate a SciChart surface and some series.

I then added our Runtime License Key like it is explained here.

I gave the executable to two different persons. The first one got to see the charts but he got the “powered by SciChart logo”.
The second one wasn’t able to see the charts and got an “expired license” message.

I would understand seeing that if the user were running an application through Visual Studio or has a trial license, but I’m expecting them to be able to run the app normally when adding the Runtime License.

Any help would be appreciated.

Thank you very much.

Kind regards,

  • Sebastian de Ugarriza
    I just got it working. The runtime license that is being shown on MyProfile is incorrect. I’m using another runtime license key that was given to me at the moment of purchase.
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Hi Sebastian,

For Troubleshooting SciChart Licenses, please see the following resources:

Please note that troubleshooting steps and licensing steps are different for SciChart version 3-5 and version 6.

Best regards,

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