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SciChart Support Desk Migration


SciChart Support Desk Migration

Hello SciChart customers,

We are performing a migration and upgrade of our support-desk portal. The support desk is currently functional.

However, there’s a couple of minor issues persisting. These are:

  • Log in to is currently not operational
  • Live chat has been temporarily disabled.
  • Some customers are seeing our support-desk emails go to spam folder

We apologise for any inconvenience and are working on fixing these as we speak. Everything sent to our support emails is getting through and we can reply to your enquiries just as always.


All systems are now operational.

  • Single Sign-on with is now resolved.
  • Live chat has been re-enabled after upgrade.
  • Emails going to spam filters has been resolved by updating our domain SPF record after the migration of to a new server

Thank you and best regards,

SciChart Team

By Julia Skorobogata | Apr 24, 2019
I contribute to the growth and development of SciChart, assisting my team with sales, marketing, and project management.

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