Hey SciChart users!
So, we need your feedback asap on a company-level decision on how we provide support and information to users. Those who know us from a long time ago will know we used to have an online Forum (now decommissioned, replaced with Ticket-based support and knowledgebase).
What we’re thinking of doing is
- Going through the forum and deleting any post which is obsolete (bugs which were fixed, feature requests which were added) leaving only relevant Q&A.
- Then, we plan to migrate the entire forum to stackoverflow style Questions & Answer and open it up to the community.
- Integrating a custom search engine that searches cross-site (Knowledgebase, Community Q&A, API documentation)
Watch the following video it gives a bit more detail on what we are planning and invites your feedback:
Ultimately we wish to create a community where you are incentivised to answer questions, as well as us. Longer term we are considering providing rewards to users who have high feedback scores (either discounts in store, renewals or premium listing as a SciChart partner), or allowing you guys to trade reputation points for helping each other.
So, just to be clear, we are planning to keep support.scichart.com, the Knowledgebase (even upgrading these in features) and private tickets for our enterprise users with rapid response for bug reports and sales/support questions, but, also open up a public community to get the full power of parallel-processing from our userbase. We have literally thousands of users and trial users and we would like to see them ask and answer questions on how to get the best out of the SciChart Library.
So, let us know what you think by contacting us. We need to know pretty soon as we’ve done a feasibility/cost study and have web developers standing by to do the work 🙂